Guest Information

Label-Guest-Information
For Availability and Reservations
0800242555
Babies
Babies under 12 months stay FREE in your portacot.

Breakfasts
A selection of continental and cooked breakfasts are available by arrangement the evening before.

Check-in
Check-in is between 2pm and 8pm and check-out is by 10am. Early / late check-in, or late check-out, is by prior arrangement only, and may be subject to additional charge.

Credit Cards
There is no additional charge for VISA and MasterCard.
American Express and Diners Club credit cards are not accepted.
Payment
Payment for accommodation is due in full on arrival, to save unnecessary delays when checking out.
Price Variation
Prices are subject to change without prior notice.
Kitchens
All rooms have kitchen facilities. The two-bedroom Family Suite, Poolside Cottages, and one-bedroom Suites have a modern kitchen with oven, microwave and under-counter fridge / freezer. The studio Apartments have kitchenettes with two hobs, or one hob and an electric frypan, a microwave, and a fridge / freezer.

Groups
Group bookings – please contact us directly for rate and availability.

Heating
All apartments have convection heaters and electric blankets.

Internet
We provide a free broadband WiFi (wireless) service for our guests, which is available in all rooms.  Request your ticket from the office.

Laundry
There is a launderette in town, or an onsite service can be provided in the late afternoon – once the motels own laundry has been completed.
Damage
Damage to the room or motel property shall be charged to your account plus a further charge for any consequential loss of income.

Pools
The salt water pool is always available. We ask you to please monitor children.
Pets
Our accommodation is 100% pet free since no pets are allowed in the rooms. If you have to bring a pet, then it must stay in your vehicle. Pets kept in vehicles are allowed by prior arrangement only and not in peak season.
Rooms
Our rooms are all wooden cabins which are fully self contained, serviced daily, comfortably furnished, and are all ground floor. Some have two small steps to enter. They all have 26” LCD televisions with over 60 channels, including 50+ SKY Digital Satellite channels, and each apartment has a DVD player.
Smoking
For the health and enjoyment of others please note that all of our rooms are smoke free. Smoking is not allowed in any of the rooms – it is ONLY allowed in the grounds, but please show consideration for others and use the ashtrays provided. A charge will be levied for any necessary cleaning, fumigation, etc plus subsequent loss of income incurred.
Sustainability
Colonial House Motel in Kerikeri is eco-conscious, and working to reduce our carbon footprint. We have a number of sustainability initiatives in place. See our Compendium in every room for more information.
Tea and Coffee
Complimentary tea, coffee, hot chocolate are provided in all rooms, including plungers and plunger coffee. A complimentary jug of fresh milk is provided on check-in.

Cancellation Policy
Off Season
The cancellation in off-season (1st March to 23rd December) as follows:
• If cancelled up to 7 days before date of arrival, no fee will be charged.
• If cancelled up to 2 days before date of arrival, the first night will be charged..
• If cancelled or modified later or in the case of a no-show, the total price of the reservation will be charged.
High Season
The cancellation policy for high-season (24th December to 28/29th February), and all school and public holiday bookings, as follows:
• If cancelled up to 14 days before date of arrival, no fee will be charged.
• If cancelled up to 7 days before date of arrival, the first night will be charged..
• If cancelled or modified later or in the case of a no-show, the total price of the reservation will be charged.
Cancellation Fee
An administration fee of $20 may be levied for cancellations.
On-Sell
Note that if we are successful in on-selling the booking for you, in whole or in part, we shall refund you as appropriate, less the administration fee.

Other Stuff

Colonial House Motel offers cosy, comfortable and quiet accommodation for tourist and corporate guests.
The motel boasts well appointed studios, 1 bedroom executive suites and 2 bedroom poolside cottages, tastefully decorated and fully self-contained. The motel, set in lush subtropical gardens, is perfectly situated midway between the town centre and the Stone Store in the charming town of Kerikeri. The grounds are very secluded and private, screened from the Kerikeri main road and accessed by a long driveway.
We are a member of the Host Accommodation group assuring you of a high standard of accommodation and hospitality. We give you Host Rewards, the premium customer loyalty program that lets you to earn points while you sleep and redeem them the next time you stay with us.

Your hosts, Andrea and Alan welcome you to this friendly and peaceful motel in the cultural centre of the Bay of Islands, just a short walk to the Stone Store, Kemp House, Kingston House and the boutique shops and cafes of Kerikeri.
The Bay of Islands is rich with culture and has plenty on offer to appeal to everyone. Kerikeri is the central hub of the area – go south to the recreational town of Paihia; go west to Hokianga on the east coast, and go north to Cape Reinga, the furthest point of the North Island. Look at some of the available activities and take advantage of our free booking service at the tour desk – just ask at reception.